Author Archive

Keep It Simple

Monday, March 30th, 2009

Ockham’s Razor is a scientific principle that basically states, in layman’s terms, that all other things being equal, the simplest solution is usually the best.

Local search is not complicated. We make it complicated. OK, the technology behind local search, and all of it’s various nuances and offerings, may be complicated, but the market itself, the opportunity, is not complicated. We only make it complicated.

Local search insiders, pundits, analysts, SEO and SEM gurus, entrepreneurs, vendors, and service providers are all contributing immense value to the local search sector. Innovative ideas are sprouting out of the ground every day. Some will stand the test of time, some will not. Those that seem to build the most momentum always seem to be the simplest ones.

It’s no mystery as to why there’s so much innovation too - it’s a huge market opportunity, big problems need to be solved! The earthquake is coming! The money is on the move. It’s just a matter of time until the tectonic plate ceases it’s tremors and finally starts the earthquake that we’re all holding our breath for. We’ve all got our instruments in hand, our gauges, measuring tools, sensors ready for the next tremor, anticipating the big one. It’s a comical vision, yes, and some of the naysayers think we’re all a little nuts, running in circles, waiting for the shift to finally happen.

However, and this shouldn’t come as news to anyone, the “local search market” is not a new market, the only thing that’s new is the delivery mechanism. It’s the same market that’s been under our noses for the last 20 years, 50 years, 100, even 300 years! It’s the same market that paid for advertising in the first American newspaper in 1704. It’s small businesses, it’s local merchants! It’s your neighborhood barber, the accountant down the street. They are the market.

Offerings like pay-per-click, SEM, SEO, call tracking, mobile search, etc, are all fantastic offerings that make complete sense to me and to you, the local search insider, and they work. But sometimes I think we all need to remember that those offerings are buzzwords to the typical advertiser and sounds like techno-speak to 98% of the market. National advertisers, ad agencies, CMRs, sure - they know what you mean, but the vast majority of the market has no idea what you’re talking about. It’s total gibberish - sort of like listening to Wall Street analysts talk about derivatives!

The only thing that these ~17 million local merchants are concerned with is how you can help them obtain and retain customers. Period. That’s it. That’s their only priority! Doing that solves all their problems. Doing that helps them pay their clerk, their rent, their electricity bill, make their inventory payment, their tax payments, and sometimes even themselves.

With every market there’s a need. With every need there’s a solution. It’s up to us to identify those solutions and build them. But selling them is the real test. It’s not a solution until you’ve sold it and proven that it works. So remember, keep it simple - the simplest solution is usually the best.

User Intent isn't Changing

Tuesday, July 1st, 2008

When Steve Espinosa asked me to be a contributor on this blog I was flattered and quickly accepted. Part of me also wondered why he chose me. Some of you may wonder who I am and why I’m writing on this blog so I hope I can put things into perspective…

1) I’m not an SEO expert, or a market analyst, or an advertising industry veteran. I’ve never worked for a print yellow pages company, or even an advertising company. I believe these are assets.

2) I am an entrepreneur, and the founder and CEO of CitySquares in Boston. I spend nearly all of my time on the local search battlefield with my troops, taking more ground and planting more flags. My knowledge and my expertise comes from that perspective, on the ground, bloody, dirty, and aggressive. I think there’s a lot more truth and reality from where I stand than at a podium.

So, with some light shed on where I’m coming from, I can comfortably delve into the subject I was assigned: User intent. This is a timely subject, as it’s become more of a theme for me lately, and for the market as a whole. In fact, just this morning I read a piece at Search Engine Land about mobile phones becoming the first source people turn to when searching for local business information. And just three days ago Greg Sterling suggests that “everyone in the local segment needs to mobilize now or in 2009.” At Mashable, Alex Castro predicts that online video will move closer to center stage in the advertising landscape, especially for small businesses.

So what does it all mean? Well, it means there’s no shortage of predictions and opinions, that’s for sure. But as it pertains user intent, nothing is changing. Consumers still have a need - they’re still searching for local business information. They still use Google, Yahoo!, MSN, etc. They still go to the IYPs, the city guides, the local directories. But now we’re seeing them turn to different devices and different sites than ever before. Consumers are using their mobile devices to call free 411 services, or use free text messaging services. They’re using their mobile browser, or mobile application. Consumers are starting to find local business information from stranger places too, like Facebook, YouTube, even twitter. How about that! As if this local search thing wasn’t fragmented enough, it seems to be fragmenting even more. Yet the consumer isn’t really looking for anything different, are they?

Videos may be more prevalent, more available, more accessible. But are consumers specifically searching for local business videos? Unlikely. Local business profiles, and the websites they’re on, may be optimized for a mobile device, but the user doesn’t necessarily care about clever bells and whistles. Local search apps may have really fancy user interfaces that take advantage of the wow-factor on say, the iPhone, but the user’s intention is still very much the same. They’re looking for the same information as always and they’re still performing recovery or discovery searches.

e rotic 1996 the power of sex mp3 download

What has changed is not the intent of the user, but how information is being delivered to the consumer.

It’s the same old “give me what I want, and give it to me now” factor. Give me “ski rentals in Salt Lake City” or give me “Intelligentsia on Wacker St in Chicago”, but give it to me now. If the device, the app, SMS service, or the website, fails to give it to me quickly and cleanly, than I’m moving onto the next option. But my intent is not changing. I still need what I need, when I need it. Everything else you throw at me is secondary. Those secondaries are niches all to themselves. Hmm, sounds like a good follow-up post!

So what do you think?

Ben Saren is co-founder and CEO at CitySquares, a Boston based local search company. Established in 2005, CitySquares provides small businesses with hyper-local, search engine optimized online profiles. Ben is a high-tech industry veteran with roots in small business and entrepreneurship and experience in Information Technologies, new media, and sales and marketing ranging from Internet startups to multinational corporations. See Ben’s blog at Your Suspect.